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Shipping Policy

 

PLACING ORDERS

PHONE/FAX/ONLINE – 24/7

You can place orders via:

1-626-303-0655

Phone

7:30AM to 5:00PM PST, M-F

1-800-466-0449

Toll Free

7:30AM to 5:00PM PST, M-F

1-626-303-8694

FAX

Anytime 24/7

sales@zackelectronics.com

Internet

Anytime 24/7

Chat  

Internet

7:30AM to 5:00PM PST, M-F

Skype

Internet

7:30AM to 5:00PM PST, M-F

Order Form

On-Line

Anytime 24/7

OPEN ACCOUNTS:

Orders from Fortune 1000 firms with A Ratings, Government Entities and Public Institutions meeting out credit standards, will be shipped on open account. An order should be placed for a credit determination to be made. Terms are Net 30 days from date of invoice. We will charge a 1.5% late charge per month (18% annually) on all past due balances. Open Account can be provided to Business and Private Institutions after receipt of our Credit applicationCompany profile and for California customers in California, a California Resale Certificate. 

SALES ORDER ACKNOWLEDGEMENTS:

Are provided automatically for all internet orders upon completion of the checkout process. The 10 digit order confirmation receipt number we provide is your confirmation of your order and can be used to track your order. 

BACK ORDER ITEMS:

Are shipped when received from our manufacturers, normally UPS Ground unless specified by you to ship in a different manner. 

DROP SHIPMENTS TO YOU FROM ZACK:

  • Product is shipped directly from the manufacturer, Drop-Shipped.
  • Product generally ships in 1 – 2 business days after an order is placed.
  • Orders may not be cancelled after placement.
  • Direct Ship items are not eligible for return unless they are determined to be defective and then they must be returned within 30 days in exchange for a replacement item.

DROP SHIPMENTS FROM US ON YOUR BEHALF DIRECTLY TO YOUR CUSTOMER

  • Product can be shipped from our warehouses or directly from a manufacturers closest warehouse.
  • Product is shipped generally in 1-2 business days after you place an order with us.
  • Order may not be canceled after it is placed.
  • We can ship the product for you “blind” without our company name or address but with your name and address or from your label and address that you e-mail or fax to us. Call our sales department for details or specify Drop Shipment when placing the order and provide us with your detailed shipping instructions.

SPECIAL-ORDER ITEMS:

  • Special order items are not stocked in our warehouse.
  • Items not displayed on our website are special order items.
  • The product is usually shipped in 7-30 days after an order is placed.
  • These orders may require a “NCNR” – Non Cancelable-Non Returnable agreement form (available on our website) to be processed.
  • Large Quantity purchases may be considered “NCNR” special order items.
  • Special order items may require pre-payment.

INTERNATIONAL ORDERS (INCLUDING CANADA):

  • Allow 2 – 10 business days for international deliveries depending on shipping method selected at checkout. This will also depend on what is ordered and where the item is shipping to.
  • Quotes for shipping outside the U.S. do not include any applicable duty, value-added taxes (VAT), import consumption taxes, Bank or custom brokerage fees.
  • You will be required to pay the duty or VAT upon delivery of your merchandise.
  • Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT.
  • All items must be in stock before shipping and all orders will ship complete unless you instruct us otherwise.

 

PAYMENT OPTIONS

  • Zack - *SSL Secure Checkout
  • PayPal
  • Amazon Checkout
  • Will Call

(*Zack Electronics uses industry standard secure/encrypted data trans

mission via “Secure Socket Layer” also known as “SSL”). 
You can also use the ORDER FORMand send us a check or money order. 

In addition, we can ship commercial accounts on Net 30 Day Terms upon receipt and approval of a CREDIT APPLICATIONCALIFORNIA RESALE CERTIFICATE, and a COMPANY PROFILE FORM.

 

CALIFORNIA SALES TAX

is charged on all purchases to consumers who we ship or deliver

product to in California. The present Tax Rate will vary depending upon the city and county you are in and where the  product is being shipped to. If you are Tax Exempt or buying product as a Commercial Account for Resale, we must have a signed CALIFORNIA RESALE CARD, on file that we will verify with the Secretary of State’s Office. We are required to collect tax for shipments originating and delivering within California (Including Drop Shipment’s). 

 

Export sales at Zack Electronics

We sell Worldwide and welcome your International Orders. Orders for merchandise purchases outside of the U.S.A. can pay via wire transfer, paypal, cashier check, or letter of credit. E-mail us at

exportsales@zackelectronics.com with any questions that you have or

if you would like us to provide you with a pro-forma invoice or our current bank information to wire us funds for your order.

 Shipments are normally sent via UPS.

 

SHIPPING & DELIVERY

FAQ

GROUND DELIVERY

UPS, United Parcel Service is a cost effective and reliable delivery service that we use for routine deliveries. You will receive shipments up to 70 lbs aggregate from us and you can always get estimated shipping charges from them  at www.UPS.com. Actual UPS charges are calculated at the end of the checkout process. It is based upon the weight and the dimensional size of the package, mailer or box that the product is shipped in.
We offer Free Shipping on many items on our website. Look for the  icon on product pages and in your shopping cart to know if the products you are purchasing are eligible for free UPS ground shipping for these orders placed through our website and shipping to the Continental U.S. (Shipments to Hawaii, Alaska and International Shipments do not qualify).

NOTE: Zack Electronic will always strive to ship your items to meet your delivery needs at the lowest rates available!

There may be a small residential delivery fee of a minimum of $3.00 or more  that we are charged from UPS and that we must charge to you on some home deliveries. Please check with us if you have any questions or concerns about these fees. 

UPS tracking is available on line once we make a shipment to you. Please see Track My order. 

Shipments are usually sent the same business day up to around 4:00PM PST daily. California customers usually receive the merchandise within 1-2 days. Delivery times for Standard ground deliveries usually take 1-6 days nationwide. Upon request we can try and provide you with drop ship deliveries from some of the factories that we represent. There may be extra charges for this type of delivery but this may also expedite delivery to you based upon where the product is warehoused in relation to the delivery location. 

OVERNITE AND 2 DAY DELIVERY


The Shipping fee is the actual UPS published rates.

  • There is No Handling Fees Charged.
  • UPS fees are based on weight, dimensions and delivery addresses.
  • Express Service is not available for P.O> Boxes.  

SAME-DAY SHIPPING

  • UPS Ground, 2 day, 3 day and Overnight shipments can be made for in stock items on orders received by 7:00 PM EST (Eastern Standard Time) (Monday - Friday) these can be shipped the same day.
  • Orders may be held pending credit verification.
  • Orders received after this time will ship the following business day.

All orders are shipped F.O.B. ship point (usually Duarte, California 91010) unless items are shipped directly to you by the manufacturer (Drop shipment). 
Orders are shipped by standard UPS ground, Parcel Post or the most reliable and economical carrier serving your area. Shipping charges will be prepaid and added to the cost of your order. Special drop shipments on large orders need extra time for production and/or truck shipment. Shipping charges may follow on a separate invoice.

Shipping Quotes: Zack sales representatives will make every attempt to provide you with a fair and accurate price quote for shipping costs. Verbal quotes are given as a guideline only and may differ from the exact cost. We reserve the right to honor only freight quotes provided in writing by Zack Electronics. 
Due to re-consignment of shipping from various freight carriers, it may take 45 days to charge/invoice for shipping and/or other related delivery charges. A separate charge/invoice containing these additional delivery/and or freight charges may occur.
Dimensional Size: Dimensional weight considers density, which is the amount of space a package occupies in relation to its actual weight, to determine billable weight. In some cases, dimensional packaging charges cannot always be determined at the time of your order. Additional charges may apply. 
Zack Electronics cannot authorize any carrier to release a package without signature.
*Shipping descriptions line “Next Day”, “2- Day”, ext. are used to denote service levels and do not guarantee when you will receive your order. They represent time in transit after an items has been shipped. The delivery times are based upon an items availability and shipping to urban areas within the continental US (48 States). Delivery to rural areas, Alaska, Hawaii, Puerto Rico and APO/FPO addresses may take longer.

Orders Shipping USPS or FEDEX

We can send your order to you via USPS (the U.S. Government Postal Service). Many smaller shipments of lower valued items that weigh less than 1 pound may be shipped via USPS at our own discretion. Fedex shipments can also be made upon request. Mark the shipping method in the shopping cart to choose your method of shipment.

Orders on Your Freight Account

If you wish, we can ship your order on your freight account. Choose your carrier and use this option when checking out on your shopping cart.

INTERNATIONAL SHIPMENTS

Shipments to Canada are made via UPS or USPS at our discretion, unless specified by you at the time of purchase. We ship worldwide to most destinations and accept international payments via PayPal, Amazon Payments and Google Checkout, and typically send out orders via USPS Priority Mail unless specified by you at the time of purchase. You can also use Bongo International for all international shipments.

RETURNED MERCHANDISE:

To obtain a Return Authorization click here to obtain a form and to review the Return Policy.
We deduct the cost of shipping from any refund or credit. NOTE: orders, for Bids, RFQ’s or other quotes requested via phone, e-mail or an NCNR form may have shipping calculated differently than what is calculated on this website. 
Feel free to call us Toll Free 1-800-466-0449 if you have any questions or special delivery needs, requests or requirements.

ITEM AVAILABILITY and ICON SYMBOLS:

We want to give you as much quick, reliable information as possible with regards to the stock status of our items. Our site uses various symbols to indicate the items availability.

This means we have the quantity of 300 in stock (or whatever the quantity is),ready for immediate shipping from our warehouse.

This means we are likely able to send you this item from our ready to ship allocated stock from the manufacturer or from our warehouse, whichever is closer to your location.

This means we will assemble this product for you. It may take up to two days to leave our warehouse.

This is a special non stocking item and this item cannot be returned.

This item will drop ship usually the same or next day directly from the nearest factory warehouse. Freight costs will be from the factory warehouse to your designated delivery location. Need it sooner? Call 800-466-0449 or email Customer Service for expedited delivery options.

This is a new product recently added to your website.

Products made exclusively in the United States.

This item qualifies for free shipping when purchased on our website, on selected items

This means there are limited quantities of this item presently available.

“MAP” pricing or “Minimum Advertised Price” is a policy may Manufacturers are now requiring customers to abide by. We publish the Manufacturers price only and we are required to adhere to this policy as a condition of doing business with them. We do provide our customers with quantity price breaks so you can “Buy More & Save” and this allows you to buy product from us below the MAP Price.

This means that better pricing may be available for larger quantity purchases of this item.

Means that we have stock at a satellite warehouse including stock at the factories warehouses and product can be sent via Drop Shipment or directly to us for shipment to you.

This item is being closed out and the price has been reduced to provide you with a better value. Plans are to discontinue carrying it in the future. Subject to stock on hand at this pricing.

This item has a Special temporary price reduction due to a special buy that we have made or because we may be temporarily over-stocked .and is subject to stock on hand.

GENERAL SALES POLICIES:

Prices: Price and availability information is subject to change without notice. Orders are invoiced at the pricing at time of shipment. For large quantities of any item, please call 1-800-466-0449 for a current price quote & availability of product For Corporate Purchase Agreements. Contact sales@zackelectronics.com or call 626-303-0655. We use manufacturer suggested list price when available. When a manufacturer has not established a price list, Zack Electronics will establish its own list price based upon what we believe is a reasonable retail price for a product. Sales and Clearance items are subject to change or may be discounted at any time unless explicitly stated. We reserve the right to decline any order. We reserve the right to increase a price after purchase with your consent. Shipping costs may be marked up. We do not refund shipping costs if an item has already been shipped and received by you. 
We reserve the right to discontinue any promotion code at any time.  

Substitutions: We reserve the right to substitute items of comparable function & quality in cases where the manufacturer has discontinued or has a difficulty in delivering a specified item. Substitutions are returnable.  

Special Offers, Closeouts and Demo/B-Stock Items: Special pricing and availability on New/Unused, Closeout or B-Stock items is valid solely for items that are In stock and quantities may be limited. If you have any questions, please contact sales if you wish to purchase  Special Offer, Closeout or B-Stock items to ensure availability. 

REQUEST PRICE MATCH:  

Prior to order, click on this button on the detailed products page of an item to request a matching price, simply provide the information in the pop-up window to obtain a price match or fax or email us a copy of a competitors quote or catalog page. We will try our very best to meet or beat your price match request on all legitimate current publically advertised prices from our competitors on merchandise that is in stock. 
PayPal accounts are accepted by Zack Electronics under the condition that no charge backs of payment to Zack Electronics are allowed for any reason.

TERMS OF USE:

This site is offered to you, the shopper, conditioned on your acceptance without modifications of the terms, conditions and notices contained herein. Your use of this site constitutes your agreement to all such terms, conditions and notices. This site is powered and operated by Zack Electronics Inc (“Zack Electronics Inc, “we” or “us”). 

PERSONAL  AND NON-COMMERCIAL USE LIMITATION:  This site is for your personal and noncommercial use, You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, or services obtained from this site without written permission. You specifically agree not to access (or attempt to access) the content of the site through any automated means (including the use of any script, web crawler, robot, spider or scraper), and that you will not forge or manipulate identifiers in order to disguise the origin of any access (or attempted access) to the site. 

COPYRIGHT NOTICES : All contents on this site is copyright by Zack Electronics Inc, (2000-2015). All rights reserved. Other products and company names mentioned herein may be the trademarks of their respective owners. 

ERRORS & OMISSIONS: Zack Electronics strives to provide complete and accurate information on our website. Unfortunately some information we receive from manufacturers may contain technical inaccuracies or errors. Zack Electronics makes no representations about the suitability of information or the graphics as presented on this site. All information, copy and graphics are provided “As Is” without warranty of any kind.

If a product is listed at an incorrect price, Zack Electronics shall maintain the right to refuse or cancel any order at any time, placed at the incorrect price. If the order has been confirmed and charged to your credit card, Zack Electronics shall immediately issue a credit in the amount of the incorrect price.
Zack Electronics retains the right at any time, without prior notice to apply open due amounts to a purchasers account to correct orders to current pricing of any item, for open freight amounts finance/collection charges and any other monies due to Zack Electronics. 

Liability Disclaimer: The information, products on this site may include inaccuracies or typographical errors. Changes are periodically added to the information herein. We may make improvements and/or changes in this site at any time. Product offerings made available for purchase by you on this site are made and offered directly by Zack Electronics Inc. 

Zack Electronics Inc. does not make any representations about the suitability of the information, or products contained on this site for any purpose. All such information, and products are provided “AS IS” without warranty of any kind. Zack Electronics Inc. and any party involved in creating, producing, or delivering this site herein disclaim all warranties and conditions with regard to this information, and products, including, without limitation, all implied warranties and conditions of merchantability, fitness for a particular purpose, title and no infringement. In no event Zack Electronics Inc. or any party involved in creating, producing, or delivering this site be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of our in any way connected with the use of this site or any delay or inability to use this site, or for any information or products obtained through this site or otherwise arising out of the use of this site, whether based on contract, tort, strict liability or otherwise. Even if we have been advised of the possibility of damages, some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. The above limitation may not apply to you. 

Please read this Disclaimer carefully before using this Site. By use of this Site and submission of its form, customer agrees to Opt-In. All Customer Non-Public Information (NPI) is to be used for its intended purposes. Please read the Privacy Policy for more information regarding Customer NPI. Use of this site purposes and  signals assent to the terms and conditions set forth in this disclaimer.