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Returns & Exchange

A return authorization request may be made for merchandise purchased within the last 30 days. You can download a copy of the RMA - Return Authorization Form here from our site. Merchandise in the original, unopened manufacturer’s package that is undamaged may be returned within 5 days of receipt without a restocking charge. Otherwise, merchandise must be returned PREPAID via an insured service within 30 days from date of receipt and is subject to a 15% inspection & restocking charge (except in-warranty defective merchandise or merchandise shipped in error by Zack). Shipping & handling charges are not refundable. All returned merchandise must be in resellable condition & include all documentation, manuals, warranty cards, accessories etc. If any of these items are compromised, missing or lost, we reserve the right to refuse the return or apply a restocking fee above the standard percentage charge. Any returns after 30 days are subject to refusal.

 

Please Note: The following items are not returnable unless shipped in error or defective.

 

 

 

Non-stock / Special order or Made to Order items or custom items are NCNR non-cancelable or returnable. Copyrighted materials: Books, pre-recorded tapes / CD / DVD, forms and software.

 

Bulk Wire & Cable, Heat Shrink or other product Cut to Order by the foot.

 

Bulbs / Lamps, chemicals, expendable batteries or items that show use.

 

Microphones, headphones or any item that has contact with ears / eyes or mouth.

 

TV’s / Combos or LCD / Plasma displays, Monitors, Security Systems.

 

Underwater equipment that has been submerged.

 

Items that are over 30 days from date of acceptance / delivery.

 

Items not in original packaging. (Blister packed original factory product boxes).

 

Manufacturer Direct Drop-Shipped items, if deemed returnable by our returns department, will be subject to the vendor’s restocking fees in addition to Zacks fees.

 

Freight intensive or truck freight items that have been drop shipped to you.

 

All returns may be subject to a minimum 15% inspection & restocking charge (except for in-warranty defective merchandise or merchandise shipped in error by Zack).

 

Shipping and handling charges incurred by any returned item are not refundable.

 

All returned merchandise must include all blank documentation, manuals, warranty cards, literature, accessories etc. If any of these items are compromised, missing or lost, we reserve the right to refuse the return. There may also be a restocking charge up and above the standard percentage charge.

 

All returned merchandise must be re-packaged as "a box within a box." Please do not ship your return in the original manufacturer product boxes as the primary packaging. Boxes can be marred and damaged, which will degrade the condition of the box and will seriously affect its restocking / resale value.

 

Zack will make every attempt to assist you if a product you've purchased from us has failed or needs repair. Manufacturers will honor their warranties and most merchandise should be sent back directly to the respective manufacturer for repair, replacement or service. We do not provide emergency loaner or replacement items at no charge.

 

Please allow ample time for processing your return (typically your next credit card statement). If you have any questions regarding the status of a return & or the eligibility of an item you wish to return, feel free to call our customer service department.